The main idea here is that process improving isn’t scraping the whole thing and starting fresh, that’s reengineering.

When it comes to process improvement, it’s simply making a process better. A lot of jargon is used when talking about the matter and it can make things confusing.

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Let’s take a simple situation that all businesses have, customer satisfaction rates are low or is trending low.

You can’t just say, customer satisfaction is low, just fix it. Well, you could say that, but there’s a tad bit more to it than that.

You’ve got to figure out what causing the issue to make customer satisfaction low in order to do something about it.

CONCLUSION